Frequently Asked Questions

Q. How does it work?
Maxi Phone Long Distance and Local Long Distance is easier to use than a regular calling card! After a quick and simple registration process, you will be given an access number. Anytime you want to make a call, simply dial the access number from your registered telephone line*, and then dial the number you're calling! There is no longer a need for PIN numbers since we authenticate our members via their registered phone line. Many of our members put their access number into the speed dial program on their phones for quicker dialing.

Q. Do I need to switch from my current telephone service?
No. It doesn't matter who your current local or long-distance provider is, you don't need to do anything but dial the access number provided in order to take advantage of unlimited long distance.

Q. Sure, but I can only call state-to-state, right?
With Maxi Phone you can call anywhere in the continental United States (48 contiguous states). State-to-State or In-State long distance and Toll Calls are included!

Q. Can I only call at certain times?
You can make a call whenever you want! Not just on the weekends or after 9pm...anytime you want! Call early, call late, call anytime! The choice is yours!

Q. Are there any additional fees?
No. There are no registration fees, cancellation fees, per minute charges, per call charges, or any other hidden charges. For one low monthly flat rate, you can call all you want!

Q. What else do I get besides unlimited long distance?
That’s not enough? Ok, we also provide you with a Personal Account Manager that you can access through the web. View all your calls in real-time, check payments, and update your account information. See what numbers you've called, even what number you are calling, or see when you called who ("Mom...look, I did call!"). In addition, you can use your online Personal Account Manager to set up convenient features, such as Phone-Book^sm for Speed Dialing!

Q. What is Phone-Book^sm?
It’s just like speed-dial on your phone, except you enter the numbers on the web and push the corresponding speed dial number on your phone! You no longer have to guess what space is available—you can now see it on the screen. It's easy to enter and change, just simply type the numbers and name! Then, when you call the access number, all you have to do is press the speed-dial number that corresponds to who you are calling! That's only two extra digits for unlimited calling! After you become a member, logon to our secure online account manager to use our Phone-Book^sm feature. Print out your Phone-Book^sm  list for easy reference.

Q. Can anyone sign-up?
Yes, as long as you are in our coverage area. People outside our coverage area are encouraged to fill out the information request form so that we may contact you once we establish service in your area.

Q. How long will it take from the time I sign up to use the service?
You can begin using the service instantly. Immediately after you sign-up, all of your account information will appear on your screen, where you will be encouraged to print it out. Your account information will also be emailed to you.

Q.Do I have to commit to a long-term contract?
Absolutely not. You can discontinue service anytime by calling our customer service department.

Q. Do I get a bill in the mail?
No confusing bills. Maxi Phone makes your bill (which is always one low flat rate) available online at anytime. Simply logon to the secure online account manager and view or print your bill at any time.

Q. Does this plan cover international calling also? or Do you have an international plan?
International calling is not included in the Maxi Phone Plan. We do not offer a separate international calling plan at the moment.

Q. Do I need a computer or special equipment?
No. You only need a telephone.

Q. Does the person I’m calling have to be a Maxi Phone customer?
No. You can call anyone, anywhere in the continental Unites States for one low monthly fee.

Q. Why don’t the big phone companies offer unlimited calling plans?
Big phone companies are unable to support unlimited calling plans due to their legacy network infrastructure. A large carrier recently announced an “unlimited plan,” which is only unlimited when calling another customer of the same carrier. If not, the caller is charged a high per minute rate. With Maxi Phone you can call anyone in the continental United States anytime

Q. Can I make phone calls from any phone?
In order to maintain the Maxi Phone Plan at such low prices, you can make calls from your registered home phone only.

* Please note: Caller ID Blocking must be disabled in order to use the Maxi Phone service. Caller ID Blocking can be disabled by contacting your local phone company, or in most regions by dialing *82 before your call.

Unlimited long distance within the continental United States. Residential customers only. Offer is available to new members only. Limit 1 per customer.